This Privacy Policy explains how we collect, use, disclose, and protect your personal and medical information in compliance with the EU/UK General Data Protection Regulation (GDPR / UK GDPR) and the Turkish Law on the Protection of Personal Data (KVKK No. 6698).
1. Data Controller Information
Company Name: World Agagsia Health Tourism / Agagsia Dental Clinic
Clinic Locations: Istanbul & Antalya, Türkiye
Contact Email: info@agagsiadental.com
Phone / WhatsApp: +90 549 650 30 00
2. Information We Collect
We collect information directly from you when you fill out contact/lead forms, register for dental meet-up events, communicate via WhatsApp/phone, or receive treatment planning services:
Identity & Contact Data: Full name, phone number, email address, country of residence, and date of birth.
Special Category Data (Health & Medical Data): Dental records, panoramic X-rays, photos of your teeth, medical history, allergies, medications, and clinical assessment notes required for preliminary evaluation and treatment planning.
Travel & Coordination Data: Flight details, hotel reservation data, and passport/ID details needed for transfer, accommodation, and clinic scheduling.
Technical & Usage Data: IP address, browser type, device information, operating system, and interaction data collected automatically via cookies and analytics tools when visiting our website.
3. Purposes and Legal Grounds for Processing
We process your data for the following purposes based on specific legal grounds:
Purpose
Category of Data
Legal Basis (GDPR / KVKK)
Preliminary Consultation & Treatment Planning
Contact & Health Data
Explicit consent; provision of healthcare services
Appointment & Event Booking (Meet-Ups)
Contact & Identity Data
Performance of a contract / steps prior to entering a contract
Health Tourism Coordination (Travel/Stay)
Identity, Travel & Contact Data
Contract performance and legitimate interests
Patient Care & Medical Records Management
Complete Medical Records
Compliance with healthcare regulations and legal obligations
Direct Communication & Support (WhatsApp/Calls)
Contact Data
Legitimate interest and consent
Website Optimization & Advertising Analytics
Technical & Cookie Data
Consent (via cookie preferences)
4. How We Share Your Information
We do not sell, rent, or trade your personal information. Your data is shared strictly on a need-to-know basis with:
Our Healthcare Professionals & Clinics: Dentists, surgeons, and medical staff operating at our facilities in Antalya and Istanbul.
Operational Service Providers: Contracted transfer providers, VIP transport services, and partner hotels strictly to execute your itinerary.
IT & Cloud Infrastructure: Secure CRM systems, cloud database hosting, telecommunications/VoIP providers, and encrypted data storage services operating under strict data processing agreements.
Legal & Regulatory Authorities: Official bodies or healthcare authorities when required by mandatory legal obligations under Turkish law.
5. International Data Transfers
Because our physical treatment facilities are located in Türkiye while many of our patients reside in the United Kingdom, the European Union, and other countries, your data may be transferred across international borders.
All cross-border transfers are conducted in compliance with standard contractual clauses (SCCs), explicit patient consent, or legally recognized adequacy mechanisms to guarantee equivalent data protection.
6. Data Security and Retention
Security: We apply strict technical and organizational measures, including TLS/SSL encryption, role-based database access, firewall defenses, and secure data storage to protect your personal and health information against unauthorized access, alteration, or disclosure.
Retention: We retain medical and patient files in accordance with the mandatory statutory retention periods set by the Turkish Ministry of Health. Non-medical inquiry and marketing data are retained only as long as necessary to fulfill the inquiry or until consent is withdrawn.
7. Your Legal Rights
Depending on your country of residence (EU, UK, or Türkiye), you have specific statutory rights regarding your personal data:
Right of Access: Request copies of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure ("Right to be Forgotten"): Request deletion of your data, subject to mandatory legal record-keeping requirements for healthcare providers.
Right to Restrict or Object to Processing: Object to or restrict certain processing activities, including marketing communications.
Right to Data Portability: Request transfer of your data to another controller in a structured, commonly used format.
Right to Withdraw Consent: Withdraw your explicit consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Rights under KVKK Art. 11: Apply to us to learn whether personal data is processed, request information, learn the purpose, and request rectification or destruction within legal bounds.
To exercise any of these rights, please contact our Data Protection Team at info@agagsiadental.com or call +90 549 650 30 00.
8. Cookies and Tracking Technologies
Our website uses essential, analytical, and marketing cookies to enhance user experience, optimize site performance, and monitor marketing campaigns. You can modify your cookie preferences through your browser settings or via our on-site cookie consent banner at any time.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our medical services, operational workflows, or regulatory requirements. Any updates will be published on this page with an updated effective date.